CRM/XRM Business Consultant

KEY RESPONSIBILITIES & JOB FUNCTION

• support of our partners and customers in the implementation of demanding CRM projects
• having one-to-one meetings to give advice, using a proven approach, on how to use the CRM system. Which modules are being used? What requirements does the customer have and how can these be translated into a concrete set-up
• analysis, recording and realization of multi-layered business requirements in projects
• you act as a coaching consultant, think along with the customer and ensure that all activities required for implementation are carried out as agreed
• planning and optimization of business processes and the ready-to-use provision of software solutions at the customer's site
• interact with various parties (internal and external) on projects
• monitor the project agreements and communicate about them with the client
• provide webinars / training to our clients
• support of the sales department in the context of presales assignments
• testing, installation and commissioning of the appropriate software tools - independently or in a team with your colleagues
• cooperate with end users helping resolve issues
• work in an agile team setup using Kanban boards in Jira/Atlassian

REQUIRED SKILLS AND EXPERIENCE

To perform this job successfully, an individual should have abilities in the following areas:

• 4+ years of experience in CRM consulting and implementation
• Proficiency in CRM platforms, CAS Genesis World CRM or Microsoft Dynamics CRM will be a plus
• Project Management experinece will be a plus
• we are looking for someone who has a passion for helping customers move forward. Affinity with CRM or keen to develop in it.
• customer oriented and dedicated
• you are intrinsically motivated and want to achieve success together with your team
• successfully completed training or studies in the IT field
• confident appearance and ability to work in a team as well as flexibility and willingness to travel
• willingness to follow defined development design/delivery standards
• strong oral and written communication skills in English
• can multitask, work well independently and want to work in a dynamic environment
• pragmatic and strong in execution and a team player